Refund policy

At DiasporaPot, we are committed to providing fresh, high-quality, and safe wellness products. Due to the perishable and consumable nature of our items, we maintain a strict no return policy.

🚫 No Returns

All sales are final. We do not accept returns or exchanges on any products, including:

  • Cold-pressed juices

  • Sea moss products

  • Herbal teas

  • Protein powders

  • Any edible or ingestible items

This policy ensures the safety, hygiene, and integrity of our products.

💰 Refunds & Replacements (If Applicable)

We only offer refunds or replacements under the following conditions:

1. Damaged or Defective Items

If your order arrives damaged, leaking, or defective:

  • Contact us within 24 hours of delivery

  • Provide clear photos of:

    • The product

    • Packaging

    • Shipping label

2. Incorrect Order

If you receive the wrong item, notify us within 24 hours.

📩 How to Request a Refund or Replacement

Please contact us via:

  • Email: diasporapot@gmail.com

  • Instagram DM: @diasporapot

Include:

  • Order number

  • Description of the issue

  • Photos (required)

⏱ Processing Time

  • Approved refunds will be issued to your original payment method within 5–10 business days

  • Replacements (if approved) will be processed as soon as possible

❗ Important Notes

  • Requests made after 24 hours of delivery may not be honored

  • We are not responsible for issues caused by:

    • Improper storage after delivery

    • Delayed opening of packages

    • Incorrect shipping information provided by the customer

📦 Shipping Responsibility

Once an order is marked as delivered:

  • DiasporaPot is not liable for theft or unattended packages

  • Please ensure someone is available to receive perishable items